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Trouble upgrading -- connectivity issue


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#1 Tribbs083

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Posted 14 February 2013 - 02:06 AM

I'm having trouble connecting my guitar to the computer. I Have the midisport uno, and I just purchased the midi Y cable from best-tronics suggested from your website. The problem is that every time I try to connect using the Computer Connection Test Guide, the only thing that pops up is "gathering information about your guitar. Please be patient." I havent even seen an error message outside of when I click retry. I have left that screen up for a long time and I havent seen any changes. I also went ahead and updated my drivers for the midisport uno and for java in google chrome. Any suggestions would be greatly appreciated. Thanks!
Jason

#2 Clansfolk

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Posted 14 February 2013 - 03:58 PM

Yes I'm having the same problem !! :angry:

Having spent out more money to try and correct the problems with the o/s - still can't

​This is extremely annoying and ridiculous - My Cameras, Lenses - Midi Desk, Digital Guitar and other items have no problems updating, admittedly they use  USB   - so why oh why are Antares being so useless!!!!

This is another slap in what was already a face still sore from software pricing!

Love the idea, love the guitar, love the technology - hate what Antares are doing to us!!!

Think Peavey are going to have to accept returns to update the guitar in house

Antares - forget MIDI interface and start looking at built in USB!     :blink:
Still plucking after all these years
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#3 Henrik

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Posted 14 February 2013 - 06:24 PM

View PostTribbs083, on 14 February 2013 - 02:06 AM, said:

I'm having trouble connecting my guitar to the computer. I Have the midisport uno, and I just purchased the midi Y cable from best-tronics suggested from your website. The problem is that every time I try to connect using the Computer Connection Test Guide, the only thing that pops up is "gathering information about your guitar. Please be patient." I havent even seen an error message outside of when I click retry. I have left that screen up for a long time and I havent seen any changes. I also went ahead and updated my drivers for the midisport uno and for java in google chrome. Any suggestions would be greatly appreciated. Thanks!
Jason

Hey Jason,

If you are using the MIDISport UNO, don't forget to install the driver from M-Audio.  This is necessary as the stock Windows driver is not capable of handling large MIDI Sysex messages.  Here is the link to the driver for all of the M-Audio MIDISport series infterfaces:

http://www.m-audio.c....drivers&f=1233

#4 Henrik

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Posted 14 February 2013 - 06:43 PM

View PostClansfolk, on 14 February 2013 - 03:58 PM, said:

Yes I'm having the same problem !! :angry:

Having spent out more money to try and correct the problems with the o/s - still can't


Hello Pete,

What MIDI interface are you using?  Unfortunately, all MIDI interfaces are not created equally and there is a chance that this might be the reason why you are not able to connect properly.   If your MIDI interface has it's own driver, chances are that the interface is going to work. Like I mentioned in my response to Jason, the stock Windows driver is not capable of handling large MIDI Sysex messages.

#5 Tribbs083

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Posted 14 February 2013 - 07:04 PM

Thanks! I tried reinstalling the drivers on my desktop pc (the computer i had been using), which didnt really work. But then i tried installing them on my laptop, and connecting to that instead, and that worked like a charm! anyone having this problem might want to try switching computers as installing the necessary drivers from scratch onto a computer might help.

I'm not sure what the problem was trying to get it to work on my desktop, but it might have something to  do with the fact that i was previously using the midisport uno to connect various other midi controllers for pro tools. I can't be sure though. I hope this helps other people as well! Thanks again!

#6 Clansfolk

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Posted 15 February 2013 - 12:53 PM

Just checked my usb interface does use windows drivers... so that could be the problem - shame there isn't a way to sort that, as I don't really want more expense and the unit I use works OK with all my other equipment iPad Mac & PC etc...  

Glad some are managing to update the system (and would love to hear if it was worth the update) - and although I can't justify purchasing the upgrade packages would at least like to have the original features working as they should :(

As a Matter of interest will future releases of the AT200 be provided with the latest software o/s - might be worth getting an exchange!

cheers

Pete
Still plucking after all these years
https://www.facebook...ps/PeaveyAT200/

#7 mgeanaco

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Posted 15 February 2013 - 03:23 PM

Pete...
I upgraded to the "Complete" package and boy is it sweet.  I used the M-Audio Midisport 1x1. Since I don't have an actual windows machine and could not run windows under "Boot Camp" on my iMac, for a variety  of reasons, I tried to install using windows XP Pro, which I run on my iMac under VMware fusion and it worked great.. Definitely need the correct drivers though..

As I mentioned, I am very pleased with the "Complete" package, but keep in mind I have close to zero talent.  It may be that  an individual's satisfaction with the package is inversely proportional to how well they play.  So if someone is  a hack like I am, they are going to love it.  

Mike

#8 GumbyAZ

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Posted 15 February 2013 - 07:16 PM

Just completed the upgrade. Verified working with Firefox (version 18.0.2) and Chrome (version 24.0.1312.57) browsers.
I have a 64-bit Windows 7 machine. Using M-Audio UNO with Driver 5.10.0.5141

Couple of notes:

1. I know it sounds stupid but make sure the AT-200 Guitar LED is active, I forgot to connect the 1/4 phone plug to the guitar.
2. I had to reverse the MIDI In and MIDI Out cables.
3. Make sure to allow or enable the JAVA run time box that appears in the browser. Be careful because sometimes the pop-up is just a small bar at the top and easy to miss.
4. I had to press RETRY a couple of times.

Looks great so far. Considering purchase of the PRO pack. Happy birthday and Merry Christmas to me (budget wise HaHa).

#9 Henrik

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Posted 15 February 2013 - 07:26 PM

View PostClansfolk, on 15 February 2013 - 12:53 PM, said:


As a Matter of interest will future releases of the AT200 be provided with the latest software o/s - might be worth getting an exchange!

cheers

Pete

Yes, Antares has provided Peavey with the latest AT-200 stock software, so eventually this software will be making it on to new AT-200 guitars.

#10 Moose

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Posted 17 February 2013 - 07:49 AM

Just successfully connected my AT-200 via Midi using a Roland Quad Capture Audio Interface with Midi on a Windows 7 computer with the IE 9 browser. I was able to update the Operating system and the AT-200 software from 1.5 to version 2.14. It was straight forward for me. One thing I encountered on the guitar itself is that with version 1.5 of the AT-200 software I was used to tapping the volume button to perform the "auto-tune" function very quickly, like a fraction of a second tap down on the volume button.  When I installed version 2.14, I came to test the "Auto-Tune" function on the guitar and was tapping the volume button quickly as I had before, and "Auto Tuning" was not working.  I tried several times, turning the guitar on and off, removing the 2.14 version from the guitar and putting it back on, etc.....but still no auto tune.  Finally I figured out that now with version 2.14 you actually have to press down on the volume button and hold it down for a about a second and a half, then release, as opposed to the fraction of a second tap that version 1.5 was allowing me to do.  

Did anyone else encounter such a thing after upgrading from AT-200 1.5 to 2.14?  Was this a planned feature change in the software or is my guitar acting up?    The fraction of a second tap was quick, smooth, and more natural feeling.

#11 Clansfolk

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Posted 21 February 2013 - 07:30 PM

Well here's the latest update in the fiasco!

Having been pointed out it may be a problem with my USB - MIDI interface I decided to bite the bullet and buy the Midsport UNO - so from 12.00 High Noon I have tried it with

Windows 7 (Chrome, Explorer, Firefox & Safari Browsers) using latest drive 1.3 and 1.2 (tested driver) JAVA 6 & JAVA 7 Midi leads in/out changed many many times.... Batteries:  Alkaline brand new, Jack lead attached and AT200 switched on. Several re-installs of drivers and re-booting the PC..... NO JOY

Next moved on to laptop running XP  repeated all of the above .....  NO JOY

Finally my son (a IT Specialist and head of a computer department for an international company) popped in for a cup of tea - No Problem says he whipping out his Apple Mac   - installed a fresh copy of windows 7 latest JAVA installed drivers for the midi interface, guitar connected switched on then off to the Antares website to update the AT200.......  NOT!!!! leads swapped etc etc etc....

This is NOT GOOD people with experience of computers and updating items across the internet are still having problem with what should be a simple upgrade. Thank God the price of software Packages are so dear - as I might have been in the position of having purchased one and not been able to download it!

So far to try and get the AT-200 Antares Autotune working in a manner that it should have been delivered in, I have paid out....

£15.00  for a Y lead
£7.20 for 2 barrel inline MIDI connectors
£14.99  for USB-MIDI adapter 1
£39.99 for MIDISPORT UNO

plus £8 post and package... near enough £85 - and STILL cannot update the software.....

Totally Disgusted, Frustrated and Annoyed and knackered ......
Still plucking after all these years
https://www.facebook...ps/PeaveyAT200/

#12 Clansfolk

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Posted 22 February 2013 - 12:58 PM

well new day....  Dug out my old XP (SP3) Laptop - updated everything - installed correct software for Midisport UNO

Tried every variation (even put in a new set of batteries!)

and still won't recognise the AT200 ! Maybe I should attach a webcam?

Thoughts going around my head....
could it be leads or the adapters (will test those with me meter later but were brand new)
could it be the USB interface? lights up and the "odd" flash whilst trying to connect... will dig out something else and try it ?

if those all pass I can only put it down to the Antares board or Midi socket on AT-200

If anybody has any other bright ideas - please feel free to help (I'm very old and not embarrassed easily - so if I've "Missed Something" please feel free to point it out :0)

cheers

Pete

ps - still loving the guitar - and no regrets that I bought it - just sad that things have been made so hard to help it grow......
Still plucking after all these years
https://www.facebook...ps/PeaveyAT200/

#13 Henrik

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Posted 22 February 2013 - 08:07 PM

View PostClansfolk, on 22 February 2013 - 12:58 PM, said:

well new day....  Dug out my old XP (SP3) Laptop - updated everything - installed correct software for Midisport UNO

Tried every variation (even put in a new set of batteries!)

and still won't recognise the AT200 ! Maybe I should attach a webcam?

Thoughts going around my head....
could it be leads or the adapters (will test those with me meter later but were brand new)
could it be the USB interface? lights up and the "odd" flash whilst trying to connect... will dig out something else and try it ?

if those all pass I can only put it down to the Antares board or Midi socket on AT-200

If anybody has any other bright ideas - please feel free to help (I'm very old and not embarrassed easily - so if I've "Missed Something" please feel free to point it out :0)

cheers

Pete

ps - still loving the guitar - and no regrets that I bought it - just sad that things have been made so hard to help it grow......

Hello Pete,

Here is a check list that I would recommend going through.  You have more than likely done the majority of these steps already, but there might be a possibility that something has been over looked:

1.) Double check that Java 6 or later is actually installed AND activated on your computer.  Here is the link for the complete details: http://www.autotunef...Your_Browser_50
2.) Download the driver for the M-Audio MIDISport Uno MIDI interface.  Here is the link: http://www.m-audio.c....drivers&f=1233
3.) Right-click on the "MIDISport Installer 6.1.3_Driver 5.10.0.5141.exe"  and choose "Run as Administrator…" to install the driver. **PLEASE NOTE** Do not connect the MIDISport Uno to your computer until the M-Audio driver files have been installed.
4.) Once the driver is installed, please restart your computer.
5.) Connect your MIDISport UNO to your computer.  It is important to have no other MIDI devices and other audio applications running at this time on your computer.
6.) Connect your MIDI Y-Cable to the MIDISport UNO using the MIDI Barrel connectors. Be careful to connect the MIDI in and out plugs the correct way.  It is very easy to reverse these connectors.  Here is a link to a video that shows the connections:  http://www.autotunef...MIDI_Y-Cable_43
7.) Connect the other end of the MIDI Y-Cable to the AT-200.  Make sure the plug goes in correctly as it is possible to connect the plugs "off" center on the 8-pin connector.
8.) Plug in a 1/4 inch guitar cable to the output jack of the AT-200.
9.) Turn the AT-200 on by pressing in the Tone Control.  You should now see the green light on the guitar's pickup ring come on.  If not, please check that you have fresh batteries in your AT-200.
10.) Open your web browser (we recommend using Firefox) and login to your Auto-Tune for Guitar account at the following link:  https://transactions...uitarLogin.aspx
11.) The Guitar Manager will now search for your guitar as part of the log-in process. **PLEASE NOTE** You should now see both the In and Out green lights flash on the MIDISport UNO.  If these lights do not flash, the MIDISport UNO is not connecting to your computer properly. (Please see below)
12.) If everything is connected properly, the Guitar Manager should now find your AT-200.  Once the AT-200 is connected to the Guitar Manager, the light on the guitar's pickup ring should turn off.

If the Guitar Manager is not finding your AT-200, please double-check the following:
1.) Reverse the MIDI In and Out cables.
2.) If the IN and OUT lights on the MIDISport UNO are not flashing while the Guitar Manager is trying to connect to your guitar, try moving the USB connector from the MIDISport UNO to a different USB port on your computer.  As crazy as this seems, we have found this to be a common issue.

#14 Clansfolk

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Posted 22 February 2013 - 08:28 PM

Thanks for the above I have as you correctly note tried most (if not all) of these, but will give it another try tomorrow :0)
Still plucking after all these years
https://www.facebook...ps/PeaveyAT200/

#15 Clansfolk

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Posted 25 February 2013 - 02:04 PM

Weekend - test.. and conclusions?

USB interface (MIDISPORT UNOas per recommended & tested)
Connected this direct from PC's to a Yamaha digital guitar - no problems receiving and sending data.

Y-Adapter
checked connection with circuit tester against wiring diagram and everything checked out OK

In-line Barrel connectors x2r Tested these with meter and showed ok also connected them between Y-adapter and standard MIDI (Peavey) Lead - all connection proved OK with no shorts etc..

So I concluded that everything there is OK

Now ! I then tried connecting the USB/MIDI adapter to the PC and back to the Yamaha and started playing back a MIDI file - worked perfect... so I tried extending the out with an in line connector and MIDI lead (Both I'd tested individually and knew were OK) only to find it dropped the signal!

Thought? could the extending of the interface by attaching the Y adapter via in-line connectors deplete the signals enough to cause a read write problem...  as the unit had been tested and set-up is as per connection recommendations I presume not? but it would be interesting to know how many have used this set-up and connected OK compared with those using interfaces that don't need the to be connected in this way (eg Y adapter connects direct to the MIDI/USB adapter)

Going to contact Peavey this afternoon, for a chat and hopefully resolve....

This old brain hasn't worked so much for years :0)   But I won't be beat LOL

Still plucking after all these years
https://www.facebook...ps/PeaveyAT200/

#16 AT200Nut

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Posted 25 February 2013 - 08:49 PM

View PostClansfolk, on 25 February 2013 - 02:04 PM, said:

Weekend - test.. and conclusions?

USB interface (MIDISPORT UNOas per recommended & tested)
Connected this direct from PC's to a Yamaha digital guitar - no problems receiving and sending data.

Y-Adapter
checked connection with circuit tester against wiring diagram and everything checked out OK

In-line Barrel connectors x2r Tested these with meter and showed ok also connected them between Y-adapter and standard MIDI (Peavey) Lead - all connection proved OK with no shorts etc..

So I concluded that everything there is OK

Now ! I then tried connecting the USB/MIDI adapter to the PC and back to the Yamaha and started playing back a MIDI file - worked perfect... so I tried extending the out with an in line connector and MIDI lead (Both I'd tested individually and knew were OK) only to find it dropped the signal!

Thought? could the extending of the interface by attaching the Y adapter via in-line connectors deplete the signals enough to cause a read write problem...  as the unit had been tested and set-up is as per connection recommendations I presume not? but it would be interesting to know how many have used this set-up and connected OK compared with those using interfaces that don't need the to be connected in this way (eg Y adapter connects direct to the MIDI/USB adapter)

Going to contact Peavey this afternoon, for a chat and hopefully resolve....

This old brain hasn't worked so much for years :0)   But I won't be beat LOL


Clansfolk did you get it working? I use the same setup as you. m audio uno and a y cable with two barrel connectors. I was able to transfer the trials and then the complete pack (yum).

Are you sure that you have java installed on your pc and it is enabled in your browser?

Have you tried the swapping the cables thing?

The Y cable is like a stick man. The body of the man goes into the guitar and the legs go to your interface.

Good Luck. I hope you get it working soon. I really dig mine (red).

#17 Clansfolk

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Posted 26 February 2013 - 08:13 PM

cheers, yes JAVA up to date and various browsers tried (on 4 different computers!) plus lead swapping, driver updates etc etc :0)  - Guitar is going back to the nice people at Peavey at the weekend who have kindly offered to sort the problem and try and resolve what's causing it....

Maybe the weak link in the chain will be found (most likely me LOL)

will keep everyone informed of the outcome :0)
Still plucking after all these years
https://www.facebook...ps/PeaveyAT200/

#18 GumbyAZ

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Posted 27 February 2013 - 03:50 AM

View PostClansfolk, on 26 February 2013 - 08:13 PM, said:

cheers, yes JAVA up to date and various browsers tried (on 4 different computers!) plus lead swapping, driver updates etc etc :0)  - Guitar is going back to the nice people at Peavey at the weekend who have kindly offered to sort the problem and try and resolve what's causing it....

Maybe the weak link in the chain will be found (most likely me LOL)

will keep everyone informed of the outcome :0)

Clansfolk: Don't despair.  My upgrade was great and I am very pleased with everything.  I hope your issues will get resolved. You're gonna like the system, I'm confident. :)

#19 AT200Nut

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Posted 27 February 2013 - 06:52 PM

View PostClansfolk, on 26 February 2013 - 08:13 PM, said:

cheers, yes JAVA up to date and various browsers tried (on 4 different computers!) plus lead swapping, driver updates etc etc :0)  - Guitar is going back to the nice people at Peavey at the weekend who have kindly offered to sort the problem and try and resolve what's causing it....

Maybe the weak link in the chain will be found (most likely me LOL)

will keep everyone informed of the outcome :0)

Hi Clansfolk: I'm glad to hear you are on your way to a solution. Let us know how it goes.

#20 Clansfolk

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Posted 15 March 2013 - 10:52 AM

OK - latest update,

Guitar returned to Peavey UK and arrived back this am - with new version of O/S and demo pack - midi/usb adapter tested OK and Y adapter OK - which only leaves a possible problem with MIDI barrel connectors (which Peavey couldn't test) - have ordered 2 more from another company so will see if that was the problem (if not may need to check software again :0( )

Only a quick test but so far so good :0) volume "problem" sorted - change to tuning procedure threw me a bit at first but can see advantage with that. Tried open E and Acoustic Guitar which work OK - still trying to convince myself to invest in an upgrade pack - might go for the Middle Pack once I can confirm connection to site via MIDI as the $100 jump from that to the Full Pack only offers the Bass (for me) and I presume it's no real difference (other than convenience) that Reverse Chording it?

My main stumbling blocks with upgrade are
a) Pricing
b Only allowed on one instrument at a time
c) whether future improvements to packs (additions etc.) will require further investments of if they will be free upgrades (like Apple Apps)

Will update my situation re connection if and when I manage to connect via MIDI :0)

A Big THANKS to the "lads" at Peavey UK for their help and friendly competence,
Still plucking after all these years
https://www.facebook...ps/PeaveyAT200/




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