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ATG Settings Manager crashes


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#1 walterdkn

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Posted 24 November 2015 - 09:37 AM

Hi,
I installed the ATG Setting Manager v2.0.0 on my audio notebook (Windows 8.1). Connection to the AT200 goes via the Peavey Breakout Box and a Midisport Uno USB Midi-Interface with the orginal M-Audio 6.1.3 drivers.
As soon as the ATG Settings Manager recognizes the Midisport Output device the program crashes and the green control LED on the AT200 turns off. (Also see the attached screenshot)

Do you have any ideas?

Kind regards,
Walter

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#2 BobF

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Posted 25 November 2015 - 01:23 PM

Sorry ... I wish I could offer good suggestions.  Reinstall drivers ... verify cable connections ... try a different computer if you can to verify the interface and the AT200 have no problems..
::
'99 Historic '57 Les Paul Custom Black Beauty - '14 LP Studio Pro - PRS SE ZM - Peavey AT200 - Yamaha A3M - Peavey Milestone Bass
Blackstar HT5RH - Bugera V22 - THR10 - Boss GT-001

#3 Henrik

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Posted 25 November 2015 - 05:37 PM

View Postwalterdkn, on 24 November 2015 - 09:37 AM, said:

Hi,
I installed the ATG Setting Manager v2.0.0 on my audio notebook (Windows 8.1). Connection to the AT200 goes via the Peavey Breakout Box and a Midisport Uno USB Midi-Interface with the orginal M-Audio 6.1.3 drivers.
As soon as the ATG Settings Manager recognizes the Midisport Output device the program crashes and the green control LED on the AT200 turns off. (Also see the attached screenshot)

Do you have any ideas?

Kind regards,
Walter

Hello walterdkn,

The LED on the guitar should go out when you have established a connection on the guitar. This shows that the guitar has connected successfully.

I would recommend uninstalling the ATG Utilities completely from your system along with the M-Audio Driver.
Once this is complete, please reinstall everything and make sure you have no anti-virus program that is preventing the ATG Settings Manager to run properly.

If you still are having difficulties, please email me directly:  http://www.autotunef...ort/contact.php

Thank you!

#4 walterdkn

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Posted 27 November 2015 - 05:51 PM

First let me apologize for my not so perfect English; I come from Germany and my school time is a bit long ago ;-)

The software manager works perfectly (I could update my AT200), but the settings manager crashes at the moment when the midi out port is initialized. I already tried the following:
- remove ATG utilities and midi interface drivers and reinstall both of them
- installed the software on different computers (Intel I7, AMD) with different OS (Win 8.1 64bit, Win7 32bit)
- tried different midi interfaces (M-Audio Midisport UNO USB, Focusrite Scarlett 18i20, ESI Midimate II)
On all machines and all interfaces the behaviour was the same.

Windows 7 gave the following crash report (if this may help you and you understand the german language; I translated the most important messages):

Problemsignatur:
  Problemereignisname:    APPCRASH
  Anwendungsname:    ATG Settings Manager v2.0.0.exe
  Anwendungsversion:    2.0.0.0
  Anwendungszeitstempel:    56464df9
  Fehlermodulname:    ATG Settings Manager v2.0.0.exe
  Fehlermodulversion:    2.0.0.0
  Fehlermodulzeitstempel:    56464df9    <= error module time stamp
  Ausnahmecode:    c0000005    <= this means "exception code"
  Ausnahmeoffset:    0000124d <= this means "exception offset"
  Betriebsystemversion:    6.1.7600.2.0.0.256.1     <= OS version
  Gebietsschema-ID:    1031   <= region ID
  Zusatzinformation 1:    0a9e     <= additional information
  Zusatzinformation 2:    0a9e372d3b4ad19135b953a78882e789
  Zusatzinformation 3:    0a9e
  Zusatzinformation 4:    0a9e372d3b4ad19135b953a78882e789

Is there anything I can do besides the mentioned things?

#5 Henrik

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Posted 30 November 2015 - 07:53 PM

View Postwalterdkn, on 27 November 2015 - 05:51 PM, said:

First let me apologize for my not so perfect English; I come from Germany and my school time is a bit long ago ;-)

The software manager works perfectly (I could update my AT200), but the settings manager crashes at the moment when the midi out port is initialized. I already tried the following:
- remove ATG utilities and midi interface drivers and reinstall both of them
- installed the software on different computers (Intel I7, AMD) with different OS (Win 8.1 64bit, Win7 32bit)
- tried different midi interfaces (M-Audio Midisport UNO USB, Focusrite Scarlett 18i20, ESI Midimate II)
On all machines and all interfaces the behaviour was the same.

Windows 7 gave the following crash report (if this may help you and you understand the german language; I translated the most important messages):

Problemsignatur:
  Problemereignisname: APPCRASH
  Anwendungsname: ATG Settings Manager v2.0.0.exe
  Anwendungsversion: 2.0.0.0
  Anwendungszeitstempel: 56464df9
  Fehlermodulname: ATG Settings Manager v2.0.0.exe
  Fehlermodulversion: 2.0.0.0
  Fehlermodulzeitstempel: 56464df9    <= error module time stamp
  Ausnahmecode: c0000005    <= this means "exception code"
  Ausnahmeoffset: 0000124d <= this means "exception offset"
  Betriebsystemversion: 6.1.7600.2.0.0.256.1 <= OS version
  Gebietsschema-ID: 1031   <= region ID
  Zusatzinformation 1: 0a9e <= additional information
  Zusatzinformation 2: 0a9e372d3b4ad19135b953a78882e789
  Zusatzinformation 3: 0a9e
  Zusatzinformation 4: 0a9e372d3b4ad19135b953a78882e789

Is there anything I can do besides the mentioned things?

Hello Walterdkn,


Can you try everything with only your MIDISport Uno connected to the computer? Please disconnect the other MIDI devices and see if this does work.

#6 walterdkn

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Posted 02 December 2015 - 10:01 AM

The problem is solved (thx to Henrik :-)).
The crashes were caused by presets stored in the AT200. Deleting them via the web based manager solved the problem.




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